📍 M-80, Ashyana Shopping Center, Gulberg 3, Lahore 📞 0334-4655700 ✉️ ali@xsoft.pk ⏰ Mon-Sat: 9AM - 7PM

CRM, Help Desk & Support Software in Pakistan

CRM software in Pakistan records leads, follow-ups, quotations and customer history so no enquiry is lost. XSoft.pk supplies CRM, help desk, ticketing and complaint management software from PKR 3,999 per month, cloud hosted with support from its Lahore office and online demos nationwide.

Most Pakistani sales teams run on WhatsApp and memory. A lead arrives, someone promises to call back, the phone rings with something else, and three weeks later nobody can say whether the customer was ever quoted. The same pattern repeats on the service side with complaints that are resolved verbally and then disputed.

CRM software fixes the memory problem. Every enquiry becomes a record with an owner, a stage and a next action. Every quotation is generated from a price list rather than typed, so the number is right and the history is searchable when the customer calls back.

Help desk software fixes the accountability problem in the same way: every complaint becomes a ticket with a timer, an owner and an escalation path, so service quality stops depending on who happens to pick up the phone.

Last updated: · Reviewed by the XSoft.pk product team, Lahore

What does CRM software in Pakistan include?

The list below is the working set for a Pakistani B2B sales team, from the first enquiry to the repeat order.

  • Lead capture from web forms, phone calls, WhatsApp, walk-ins and referral sources
  • Pipeline stages with value, probability, expected close date and weighted forecast
  • Follow-up tasks and reminders per rep, with overdue escalation to the manager
  • Quotation builder from an approved price list with discount approval limits
  • Customer 360: orders, invoices, payments, complaints and service history
  • Territory, team and product-wise sales targets versus actuals
  • Call logging with outcome codes and a next-action field that cannot be skipped
  • Bulk contact import, duplicate detection and data export

CRM software price in Pakistan

CRM is priced per user in most of the world. XSoft.pk prices per company with a generous user allowance, because a Pakistani sales team of eight should not pay eight licence fees to see the same pipeline.

CRM, help desk and support software price in Pakistan — 2026
SystemMonthly rentOne-time setupBest for
CRM (sales pipeline + quotations)PKR 4,999PKR 15,000B2B sales teams of 3–30 users
Help desk and ticketingPKR 3,999PKR 12,000Customer service and IT support desks
Complaint managementPKR 3,999PKR 12,000Utilities, banks and service companies
Call center managementPKR 6,999PKR 22,000Inbound and outbound call operations
Legal case managementPKR 5,999PKR 18,000Law firms and legal departments

CRM software vs help desk software

CRM software manages the money conversation: who might buy, what they were quoted and when to follow up. Help desk software manages the service conversation: what broke, who is fixing it and whether the promise date was met.

Companies that sell and then support need both, and they should share one customer record. In XSoft.pk both modules run on the same customer master, so a support ticket and a sales opportunity are visible in the same 360 view instead of in two disconnected products.

Complaint, ticket and call centre management

Complaint management system deployments in Pakistan are common in utilities, banking, distribution and government service counters, where the requirement is less about sales and more about provable response times. Every complaint gets a reference number, a category, a responsible department and a resolution clock, and the monthly report shows first-response and resolution performance by department.

Call centre management adds the telephony layer: inbound queues, IVR menus, call recording, agent scripts and dispositions. Where a full contact centre platform is not justified, the ticketing system with call logging still captures the outcome, and the team can upgrade later without losing history.

Systems in this category

Every system below can be taken on its own or combined into a single subscription. Combined deployments are discounted.

CRM Boost your revenue with our robust CRM (Customer Relationship Mgmt). Track leads, manage customer interactions, and automate follow-ups to close deals faster. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 4,999/mo Document Mgmt Organize your digital assets and knowledge base with our Document Mgmt (DMS). Manage documents, content, and internal resources securely. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 4,999/mo Content Mgmt Organize your digital assets and knowledge base with our Content Mgmt (CMS). Manage documents, content, and internal resources securely. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo Knowledge Management System Organize your digital assets and knowledge base with our Knowledge Management System. Manage documents, content, and internal resources securely. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo Help Desk Management System Provide top-tier customer service with our Help Desk Management System. Manage support tickets, complaints, and help desk operations seamlessly. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo Complaint Management System Provide top-tier customer service with our Complaint Management System. Manage support tickets, complaints, and help desk operations seamlessly. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo Ticket Management System Provide top-tier customer service with our Ticket Management System. Manage support tickets, complaints, and help desk operations seamlessly. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo Call Center Management System Enhance your customer outreach with our Call Center Management System. Manage call centers, contact centers, and multi-channel communications. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 6,999/mo Contact Center Management System Enhance your customer outreach with our Contact Center Management System. Manage call centers, contact centers, and multi-channel communications. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 7,999/mo Legal Case Management System Streamline your professional practice with our Legal Case Management System. Manage client cases, appointments, and billing accurately. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 5,999/mo Complaint & Grievance Mgmt Provide top-tier customer service with our Complaint & Grievance Mgmt. Manage support tickets, complaints, and help desk operations seamlessly. Built on a secure Laravel framework. Prices are highly negotiable based on your specific needs! Rs 3,999/mo

Frequently asked questions

What is CRM software?

CRM stands for Customer Relationship Management. It stores every lead, contact, quotation and follow-up in one place with an owner and a next action, so a sales team can forecast revenue and no enquiry is forgotten when the person handling it is busy or leaves.

How much does CRM software cost in Pakistan?

XSoft.pk CRM is PKR 4,999 per month with a PKR 15,000 setup and covers a team of users rather than charging per seat. Help desk and complaint management are PKR 3,999 per month, and call centre management starts at PKR 6,999 per month.

Can the CRM capture leads from our website and WhatsApp?

Yes. Web forms post directly into the lead queue, and WhatsApp enquiries can be logged automatically or with one click from the conversation. Both carry the source so campaign and channel performance can be measured rather than assumed.

Does it generate quotations automatically?

Yes. Quotations are built from an approved product and price list, with tax and discount rules applied by role. Discounts beyond a rep’s limit route for approval, and the accepted quotation carries into the order so the invoice matches what the customer signed.

Can multiple departments use the same system?

Yes. Sales, support, accounts and management work from one customer record with role-based visibility. A support ticket, a quotation and an unpaid invoice all appear in the same 360 view, which removes the usual argument about whose spreadsheet is correct.

How is the CRM implemented?

One to two weeks: pipeline stages and user roles are configured, existing contacts and open opportunities are imported, quotation templates are built, and the team is trained on logging calls and next actions. Adoption is then tracked through a weekly activity report.

Next steps

Call or WhatsApp 0334-4655700, email ali@xsoft.pk, or send an inquiry describing your industry and the process you want to digitise. XSoft.pk will recommend the smallest system that solves it and quote a monthly rent in rupees, with a free live demo before any commitment.

All XSoft.pk solution categories
Solution categoryPage
ERP Software in PakistanView solutions
Payroll & HR Software in PakistanView solutions
School & Education Software in PakistanView solutions
Hospital & Medical Software in PakistanView solutions
Accounting & Billing Software in PakistanView solutions
Retail & POS Software in PakistanView solutions
Restaurant & Hotel Software in PakistanView solutions
Property & Real Estate Software in PakistanView solutions
Fleet, Transport & Logistics Software in PakistanView solutions
CRM, Help Desk & Support Software in PakistanView solutions
Membership, Club & Event Software in PakistanView solutions
Marketing & Communication Software in PakistanView solutions
Industry-Specific Business Software in PakistanView solutions

Delivery across Pakistan

XSoft.pk is based in Gulberg 3, Lahore and serves businesses nationwide. Local pages: Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Gujranwala and Sialkot.